Kevin Ashton, IT Professional
Monitoring business processes is a must. Exactly what and how to measure?
Which issues take most time to resolve?
Kevin has the assignment from management that requires finding the best business intelligence solution for the company.
In IT development, processes must be guided and tasks are structured with some help of certain software tools. Many tasks or tickets stay unnoticed meanwhile the development and those could be the reason for rescheduling project deadlines. There should be a better way of monitoring the tasks.
He decided that it was time to implement a business intelligence tool. There is plenty to choose but he wasn’t quite convinced which solution was right for him. He realized that an outsourced BI team with technical and consultancy skills would be the perfect fit for the implementation.
BIView team provided the company professional consulting and fast implementation.
Choosing the right BI tools
Comparison of products showed that BIView was the right fit from many points of view. The BIView team will save most of their time with building the right dashboards and providing the right data for every department. Desktop and mobile tools will enable the staff to work from virtually anywhere. Kevin wants to develop some queries by himself – BIView provides tool for such development.
BIView has helped Kevin to have a quick insight of tickets that are taking too much time to be done and whether project tasks are taking the right course. Any deviance on roadmap is telling Kevin to take actions on time.